After a through review and examination of seven alternatives Tharstern has been re-selected as MIS supplier to Precision Proco Group.
All three companies had prior to the 2020 merger been Tharstern users but as part of an ongoing process of evaluation, the choice of MIS for the combined business was reviewed.
‘The market has changed so much over the past few years so we wanted to make sure we had the right solution for us. Each individual business was already using Tharstern but technology has changed a lot since we first invested in a Tharstern system, so we needed to make sure that solution was still right for us,’ commented Paul Mason, group commercial director, Precision Proco.
Several alternatives were considered, including both cloud-based and on-premise solutions. Tharstern was selected for the comprehensive functionality of its MIS, and the knowledge and support provided by its team. The company’s new hybrid approach to MIS was ‘a bonus’ for Precision Proco – the MIS is hosted at one site with the other sites accessing it via the new Remote Access Portal, a browser-based platform providing access to staff and customers from anywhere for generating request for quotes, estimates, booking in jobs and chasing orders.
‘Precision Proco came to us wanting to improve and streamline their business processes and workflow and become even more efficient than they were before the merger. There were previously unused parts of the MIS that they were keen to explore like CRM, scheduling and automated impositions, as well as opportunities to increase visibility across all their sites. They have some fantastic ideas and plans for the future, and we can’t wait to help guide them through the continued evolution of their MIS,’ commented Tharstern’s CRO Lee Ward.
‘Customer experience is more important than ever, and being a multi-site sales and production business, it’s crucial that we offer a streamlined experience where all these sites are seamlessly connected. We are also in the very early stages of implementing Hubspot across the group, and will be integrating this with Tharstern to ensure consistency across our sales, marketing and customer service teams,’ expanded Mr Mason.
