Solopress has launched a new membership scheme designed to provide tailored support for higher volume customers among printers, print managers and print resellers.
The exclusive service from the Southend-based company, called Solopro, gives members access to a dedicated account management team, flexible pricing, priority production and specially negotiated credit terms, with no retainer or subscription to pay.
Membership will be open only to those customers who meet a certain annual spend threshold. Solopress advises those interested in finding out if they are eligible to visit its website and fill in an online application.
The company added that this is the first time in its 21 year history that it has made a distinction between ‘top-tier’ customers and those with more modest print requirements.
Talking about why Solopress has chosen this moment to introduce Solopro, managing director Simon Cooper explained, ‘It became clear that there was an opportunity to add an enhanced service that was more closely aligned with the business needs of our most highly-valued customers.
‘At one end of the scale, we’ve seen the rise of micro-businesses whom we’re already well positioned to cater for, with low costs on short runs and fast turnarounds.
‘But at the other end of the scale, our larger customers have increased in number and volume, warranting a specialist service that makes print buying simpler, faster, and more cost-effective for our partners in the trade.’
Solopro aims to achieve this by building strong relationships between its members and their dedicated account managers. From this central relationship, members can negotiate special pricing, discuss bespoke products and arrange credit terms. In addition, all Solopro jobs will undergo enhanced prepress artwork checks, and take priority throughout the production process.
Members will also benefit from a regular ‘health check’ to discuss payment terms, performance and pricing, and to explore opportunities to develop the relationship.
