Ricoh Europe has collaborated with enterprise software provider ServiceNow to create a unified digital service platform aimed at improving customer and employee experiences across its European operations.
The initiative will see Ricoh deploy ServiceNow’s AI-driven technology to standardise service management processes, increase efficiency, and enable better collaboration across borders. Generative AI tools will be used to streamline knowledge sharing and provide dynamic translations, allowing teams in different countries to work more effectively together.
According to Ricoh Europe’s chief services officer, Andrea Gombac, the partnership marks “a transformative leap forward” in how the company supports its clients and staff. “By building a next-generation service platform, we’re enhancing operational efficiency while reshaping the overall customer and employee experience,” said Mr Gombac.
Ricoh’s UK customer service director, Marco Pezzani, highlighted the operational gains the partnership is expected to deliver. “We are always looking to innovate our service delivery solutions in a way that drives operational excellence, efficiency and agility for our customers and partners,” he commented.
The collaboration builds on an existing relationship between the two firms and reflects a broader strategy at Ricoh to adopt advanced digital technologies. ServiceNow’s group vice president and general manager for UK and Ireland, Damian Stirrett, said the partnership demonstrated how AI could be used to “unlock workforce productivity and deliver customer value,” adding that Ricoh is already benefiting from “enhanced employee and customer experiences.”
