Shuttleworth Business Systems has launched a brand new non-conformity package, which allows users to manage and analyse non-conformance processes on the Shuttleworth MIS.
Paul Deane, joint managing director, explained, ‘Mistakes happen, and when they do, it is best to acknowledge the problem, investigate the cause and resolve the issue quickly, putting procedures in place to stop the same thing happening again. I am often asked why you would use your MIS for non-conformance. Our new package can make a significant difference to the service you provide, by logging and monitoring all non-conformance issues.’
The package is can categorise the causes of the problems and also enables users to add appropriate fields for reporting. An non-conformance report and dashboard gives complete analysis including non-conformance costs, time taken to deal issues, analysis by company, representative and year comparison figures.
‘Non-conformance is something that is often monitored on a standalone system. By incorporating it into your MIS, it brings it into the essential customer relationship management process; a process that will determine the future profitability for your business,’ concluded Mr Deane.
