Multisets Limited has approved the latest MIS system from Shuttleworth Business Systems, Milestones, at its beta stage.

Iain Cox, managing, said, ‘In March this year, we were given the exciting opportunity to beta test Shuttleworth’s latest developments, which included the new job tracking function Milestones and the iPhone and iPad mobile CRM App.’

Milestones’ job tracking feature, in conjunction with the company’s existing productive module, automatically integrates and updates all job information making it quick and easy to view the status of any job as it progresses through the business.

It uses a traffic light system, indicating in green, if a job is on schedule or red, if the job is running late. By clicking onto a late job the system shows the exact stage of the job and where the hold up or problem may be.

‘This has helped our planning as we can see exactly where a job is and rectify any potential problem or delay to ensure the delivery date is met,’ said Mr Cox. ‘It gives us a greater chance to meet our client’s delivery date and prevent potential issues. It also allows us to inform a customer as soon as possible, if there is likely to be a delay due to unforeseen problems such as a delay in the delivery of specified stock.’

The company is also taking full advantage of Shuttleworth’s latest Dashboard technology, launched in 2012. The Dashboards are based on an Outlook style, making the software easier and intuitive to use. The interface includes a drag and drop capability from Outlook allowing emails or documents to be dropped and copied instantly. Other benefits include Customer Specific KPI’s, User Definable Reporting, Executive Analysis and Web Based Reporting.

Multisets commissioned Shuttleworth Plus, the bespoke development team, to design and develop a ‘Late Delivery Dashboard’ in the exact format they required. Mr Cox explained, ‘We wanted to monitor, and ultimately improve, our late deliveries. Shuttleworth listened to our requirements and came up with a unique way of drilling down into the figures using charts and graphs so we could see instantly the issues, and more importantly, how we could improve our service. Since the development we have, on average, improved our late deliveries by 75%.’