Konica Minolta Business Solutions has introduced Service Hub, a new professional support services ecosystem aimed at improving the performance and efficiency of production print operations.
Service Hub combines remote support, automation tools and operator training to help print businesses increase throughput, reduce downtime and maintain consistent output, said the company. The system focuses on enhancing both machine capability and operator skill, with the aim of improving overall productivity and profitability.
At the core of Service Hub are three elements: Service Cockpit, Intelligent Automation and ADEPT Training. Service Cockpit provides remote diagnostics and guided support, including augmented reality assistance, connecting operators with experts within 60 minutes. Intelligent Automation uses automated quality adjustment and AI-driven analytics to stabilise output and reduce rework. ADEPT Training offers structured operator development programmes through Konica Minolta’s Centre of Excellence.
Jack O’Donnell, professional print operations lead at Konica Minolta Business Solutions, said: “Service Hub represents our vision for the future of production print support. It’s about empowering our customers with the tools, skills and intelligence they need to run their print operations at peak performance. By combining the expertise of our people with the capability of our customers, and integrating automation and intelligent technologies, we are transforming service from a reactive break/fix model into a proactive, performance-driven partnership.”
According to Konica Minolta, early results from the Service Hub model show a 17% reduction in downtime, a 16% increase in print output between service interventions and a 33% decrease in unnecessary parts replacements. The company also reports that a high proportion of common print defects can now be resolved through operator-led self-repair.
Service Hub is available immediately to Konica Minolta production print customers.
