Roland DG has set up a new website for its RolandCare warranties. This lets users choose from a range of warranty options for Roland equipment, which ranges from wide format inklets to engravers and cutters.
James Johnson, the company’s dedicated RolandCare warranty advisor, said: ‘Roland strives to be the market’s easiest company to deal with – offering comprehensive service and support with minimum fuss, allowing customers to get on with the business of making money. The site’s clear and concise information makes it quick and easy for customers to secure peace-of-mind coverage for their Roland machine, and understand what it costs and exactly what it covers.’
RolandCare includes a 98% first time fix rate, using genuine Roland parts and guaranteed response times.
‘Our engineers are trained by the people who designed and built customers’ machines, and come equipped with the very latest knowledge and tools to get Roland machines up and running, fast. Even if there’s a really tricky issue, the head office in Japan is just a phone call away,’ said Mr Johnson.
All Roland printers come with a one year Original RolandCare warranty. Beyond this, customers can choose from Bronze, Silver or Gold warranties depending on their businesses needs and required response times.
Contact: www.rolandcare.co.uk
