Aberdeen based Compass Print Holdings is using Shuttleworth’s recently introduced Electronic Proof of Delivery system in handheld PDA devices carried by its delivery drivers.
Customers can sign the device upon receipt of a job and an electronic proof of delivery (POD) is sent immediately back to the Shuttleworth System via 3G, where it is attached to the job file. E-mails containing a copy of the POD including the signature are sent automatically to the end customer and to Compass internal contacts to advise the goods have been delivered.
The company has an HP Indigo 5500 digital press as well as offset presses and wide format facilities. ‘We can produce 500-600 jobs each week,’ said Ken Massie at Compass Print. ‘All are required to be delivered and this can vary from the simplest reception desk or more often to a warehouse or the end user directly. Inevitably with the old system of printed delivery notes, delays in the package finding the correct owner or even being misplaced client end could happen. This tended to lead to several calls, from often frustrated clients, especially if the delivery note has been signed but was still in the van which may not have been returning until the next day.
‘The ease of the Shuttleworth electronic POD system has changed this process. There is a signature and time of delivery available in an instant. And, if a query arises, the signature can be emailed directly to the end client immediately resolving the issue without further investigation. Compass has only been using the electronic POD functionality for four months and we have seen dramatic improvements to the way we deliver. It has improved efficiencies and the speed of communication to both the customer and the sales team who are also instantly aware when their client has received a delivery”.’
Compass prints a label the size of a business card which contains the PO number, client details and any delivery instructions. This is added to the actual consignment to be dispatched.
The Shuttleworth POD has resolved delivery issues and even eliminated delivery losses, Mr Massie said. ‘We can no longer be pursued for not delivering an item as the system is fool proof and communication is excellent. It demonstrates to clients that Compass’s commitment to provide the latest technology and clients have embraced the whole concept. We still have a few clients who prefer a traditional delivery note but with full integration with our MIS both hard copy and POD can work together, fitting in with every client requirement.’
Contact: www.shuttleworth-uk.co.uk and www.compassprint-aberdeen-printers.com
